What we mean when we refer to personal information is data we collect in order to identify an individual, for example, name, postal and email addresses, telephone numbers etc. Information we may hold includes:
|Type of Data||Description||Examples of how we use it|
Generally, the information we collect is from what you provide electronically (via our website, or email) or that which is provided by third party referrers, such as your GP, psychiatrist or insurance company.
Data protection laws require us to meet certain conditions and we want to reassure you that we take our responsibilities very seriously. We only share your information with other treating professionals such as your GP, psychiatrist, insurers (if they are funding your treatment) therapists with whom you engage in therapy. All data is kept securely; paper records are stored in a locked cabinet and digital records are stored securely on protected computers. We will determine the length of time we keep your personal information based on the minimum retention periods required by law or regulation. We will only keep your information after this period if there is a legitimate reason to do so. When time limits are reached, paper files are shredded and digital files are permanently deleted.
You have rights under the data protection law that relate to the way we process your personal data. More information on these rights can be found on the Information Commissioner’s website. If you wish to exercise any of these rights please contact us at firstname.lastname@example.org.
- The right to access the personal data we hold about you
- The right to ask us to correct any inaccurate personal data we hold about you
- The right to ask us to erase any personal data we hold about you. This right will only apply where for example:
- We no longer need to use the personal data to achieve the purpose for which it was collected
- You withdraw your consent if we are using your personal data based on that consent
- Where you object to the way we use your data, and there is no overriding legitimate interest
- The right to restrict our processing of the personal data we hold about you. This right will only apply where for example:
- You dispute the accuracy of the personal data we hold
- We no longer need to use the personal data to achieve the purpose we collected it for but it may be required for legal claims
- The right to withdraw your consent
Contact and complaints: