Privacy Policy

Protecting your personal information is extremely important to Sussex Psychology Services Ltd. This is a copy of our privacy policy, which sets out how we use and protect your personal information. This may be subject to change in the future but any changes will be available on our website:

What we mean when we refer to personal information is data we collect in order to identify an individual, for example, name, postal and email addresses, telephone numbers etc. Information we may hold includes:

Type of Data Description Examples of how we use it
  • Who you are
  • Where you live
  • How we might contact you
  • Telephone numbers
  • Email address
  • Organise/change appointments; arrange appointments with other professionals
  • Take payment for services
  • Provide follow up information
Personal Details
  • Date of Birth
  • Gender
  • Emergency contact
  • Caregiver (where appropriate)
  • GP’s details
  • Psychiatrist details (where appropriate)
  • Update on progress/medication with GP and/or treating psychiatrist
  • Contact others in an emergency
  • Insurance policy details (if therapy is covered by private healthcare) – we may have to disclose treatment plans and progress to insurers, depending on the terms of your policy.
  • Fees payable (if self-funding)
  • Request additional therapeutic sessions from insurers
  • Collect payment for sessions
  • Digital diary entry
  • Attendance record for sessions
  • Referrals to psychiatrists or other professionals
  • Attendance at psychiatric appointments (where appropriate)
  • Maintain historic, current and future appointment record
  • Maintain treatment plan
Session notes
  • Handwritten notes taken during sessions
  • Maintain treatment plan
  • Share information with other treating professionals (with your permission)
  • Medical reports from referrers
  • Copies of reports to and from psychiatrists and other treating professionals
  • Data used to inform treatment plan

Generally, the information we collect is from what you provide electronically (via our website, or email) or that which is provided by third party referrers, such as your GP, psychiatrist or insurance company.

Data protection laws require us to meet certain conditions and we want to reassure you that we take our responsibilities very seriously. We only share your information with other treating professionals such as your GP, psychiatrist, insurers (if they are funding your treatment) therapists with whom you engage in therapy. All data is kept securely; paper records are stored in a locked cabinet and digital records are stored securely on protected computers. We will determine the length of time we keep your personal information based on the minimum retention periods required by law or regulation. We will only keep your information after this period if there is a legitimate reason to do so. When time limits are reached, paper files are shredded and digital files are permanently deleted.

You have rights under the data protection law that relate to the way we process your personal data. More information on these rights can be found on the Information Commissioner’s website. If you wish to exercise any of these rights please contact us at

Your rights:

  • The right to access the personal data we hold about you
  • The right to ask us to correct any inaccurate personal data we hold about you
  • The right to ask us to erase any personal data we hold about you. This right will only apply where for example:
    • We no longer need to use the personal data to achieve the purpose for which it was collected
    • You withdraw your consent if we are using your personal data based on that consent
    • Where you object to the way we use your data, and there is no overriding legitimate interest
  • The right to restrict our processing of the personal data we hold about you. This right will only apply where for example:
    • You dispute the accuracy of the personal data we hold
    • We no longer need to use the personal data to achieve the purpose we collected it for but it may be required for legal claims
  • The right to withdraw your consent

Contact and complaints:

If you have any questions about our privacy policy or wish to exercise any of your rights please contact us by telephone on 01903 206738 or email us at